design, development, research, & analysis
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Reference Redefined

A service designmessaging experience for reference librarians & library patrons. By the Site for Thesauri team {Kris Lackner & Allen Snider}.

In combining innovative design with an emphasis on accessibility, Reference Redefined seeks to bring the best of both worldsonline convenience & in-person authenticity — to the reference experience.

I was the UX Designer for this collaborative class project, a role that was central to every major phase of the process — in generating ideas through team whiteboarding, conducting stakeholder research on accessible design, building a Lean Canvassketching multiple iterations of our UI, directing medium-fidelity paper prototypes & higher fidelity ‘Wizard of Oz’-style mockups, & in producing a final demo video that outlines our process & results while giving a compelling pitch for our designed solution

 

 

Demo video by Allen Snider.

(Longer version w/ more details on the project’s research & design process can be viewed @ https://youtu.be/Z5M_fjIIVpM).

 

 

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Early Design Ideation Whiteboard

Early Design Ideation Whiteboard

Design Notes & UI Sketching

Design Notes & UI Sketching

 

 

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Paper Prototyping: Chat Interface

Paper Prototyping: Chat Interface

Chat Interface Mockup

Chat Interface Mockup

 

 

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